SMS Opt-Out

Effective Date: April 16, 2026

Samuel Pieper Griep LTDA ("Company," "we," "us," or "our") respects your communication preferences. This page explains how to opt out of our SMS/MMS text messaging program, what happens after you opt out, how to re-subscribe if you change your mind, and your rights under the Telephone Consumer Protection Act (TCPA) and related regulations.

Our SMS messaging program sends promotional and informational messages about ApexBurn products, including special offers, product updates, order notifications, and more. If you no longer wish to receive these messages, you can opt out easily at any time using the methods described below.

1. How to Opt Out of SMS Messages

We provide multiple ways for you to opt out of our SMS messaging program. The fastest and most convenient method is to reply directly to any message you receive from us.

1.1 Reply STOP (Recommended)

The quickest way to opt out is to reply with the keyword STOP to any SMS or MMS message you receive from Samuel Pieper Griep LTDA.

Upon receiving your opt-out request, our system will process it immediately. You will receive a single confirmation message acknowledging that you have been successfully unsubscribed. After that, you will not receive any further SMS or MMS messages from our program.

1.2 Reply HELP for Assistance

If you need help with our messaging program before opting out, you can reply with the keyword HELP to any message from us. You will receive a response with program details and contact information for further assistance.

1.3 Contact Our Support Team

If you are unable to opt out by replying to a text message (for example, if you have changed your phone number or are experiencing technical difficulties), you can contact our support team directly to request removal from our SMS program:

• Email: support@spiepervita.com. Include the phone number you wish to unsubscribe and the subject line "SMS Opt-Out Request"
• Mail: Samuel Pieper Griep LTDA, Rua Tenente Edgar Werlhi, Izabel, RS - Cangucu, 96600-000, Brazil. Include your full name, phone number, and a written request to be removed from our SMS program

We will process email opt-out requests within 2 business days. Written mail requests will be processed within 10 business days of receipt.

1.4 Step-by-Step Opt-Out Instructions

1. Open the most recent text message you received from Samuel Pieper Griep LTDA or the ApexBurn SMS program on your mobile device.
2. Reply to that message by typing the word STOP (not case-sensitive; "stop," "Stop," and "STOP" all work).
3. Send the message. Your opt-out request will be processed immediately by our automated system.
4. Wait for confirmation. You will receive one final message confirming that you have been successfully unsubscribed from our SMS program.
5. Done. You will no longer receive promotional or informational SMS messages from us. If you continue to receive messages after 24 hours, please contact us at support@spiepervita.com.

2. What Happens After You Opt Out

Once your opt-out request is processed, the following changes will take effect:

2.1 Immediate Cessation of Messages

You will stop receiving all promotional and marketing SMS/MMS messages from our ApexBurn SMS program. This includes messages about product launches, sales, discounts, exclusive offers, and other promotional content.

2.2 Confirmation Message

After you opt out, you will receive one final SMS message confirming your successful unsubscription. This confirmation message is the last text you will receive from our program. The message will typically read something similar to: "You have been unsubscribed from ApexBurn messages. You will not receive any more messages from this number. Reply HELP for help."

2.3 Transactional Messages

Please note that opting out of our marketing SMS program does not affect transactional messages related to orders you have placed. You may still receive essential messages such as:

• Order confirmation notifications
• Shipping and delivery status updates
• Payment processing confirmations
• Account security alerts

These transactional messages are not part of our promotional SMS program and are sent as a necessary part of completing your order or protecting your account.

2.4 No Impact on Purchases or Account

Opting out of SMS messages will not affect your ability to:

• Purchase ApexBurn products from our website
• Access your account or order history
• Receive customer support
• Receive email communications (email preferences are managed separately)
• Participate in promotions available through our website
• Use any discount codes or offers you have already received

2.5 Processing Time

STOP keyword requests are processed immediately by our automated system. In rare cases, there may be a brief delay of up to 24 hours for the opt-out to fully propagate through all our messaging systems. If you receive a message after opting out within this window, it was likely already queued before your request was processed.

If you continue to receive promotional messages more than 24 hours after opting out, please contact us at support@spiepervita.com and we will resolve the issue immediately.

3. How to Re-Subscribe

If you have previously opted out but would like to start receiving SMS messages from us again, you can re-subscribe at any time:

3.1 Re-Subscribe via Website

Visit spiepervita.com and look for the SMS opt-in form. Enter your mobile phone number and submit the form to re-subscribe to our messaging program. You will receive a welcome message confirming your subscription.

3.2 Re-Subscribe via Keyword

If our program supports keyword re-subscription, you may be able to text a specific keyword (such as START or JOIN) to our short code or phone number to re-subscribe. Check our website for the current re-subscription instructions.

3.3 Re-Subscribe via Customer Support

You can also contact our customer support team at support@spiepervita.com and request to be re-added to our SMS messaging program. Please include the phone number you would like to subscribe and confirm your consent to receive automated text messages.

3.4 Re-Subscription Consent

When you re-subscribe, you are providing fresh consent to receive recurring automated marketing and informational text messages from Samuel Pieper Griep LTDA. The same terms apply as when you originally opted in:

• Messages are sent using automated telephone dialing systems
• You may receive up to 4 messages per week
• Consent is not a condition of any purchase
• Standard message and data rates may apply
• You can opt out again at any time by replying STOP

4. Stay Connected Through Other Channels

Even after opting out of SMS messages, there are other ways to stay up to date with ApexBurn products, promotions, and news:

4.1 Email Newsletter

Subscribe to our email newsletter at spiepervita.com to receive product updates, exclusive offers, health and wellness tips, and more delivered to your inbox. You can manage your email preferences or unsubscribe at any time using the link at the bottom of any email.

4.2 Website

Visit spiepervita.com regularly to see the latest products, promotions, and content. Our website is always up to date with current offers and new product launches.

4.3 Social Media

Follow us on social media for daily content, community engagement, fitness inspiration, and exclusive social-only promotions. Links to our social media profiles are available on our website.

4.4 Customer Support

Our support team is always available to assist you with product questions, order inquiries, or any other concerns. Contact us at support@spiepervita.com.

5. Your TCPA Rights

The Telephone Consumer Protection Act (TCPA) provides you with important rights regarding automated text messages and phone calls. Samuel Pieper Griep LTDA is committed to fully complying with the TCPA and all applicable federal and state telemarketing regulations.

5.1 Your Rights Include

• Right to Consent: You have the right to provide or withhold consent for receiving automated text messages. We will never send you marketing messages without your prior express written consent.
• Right to Opt Out: You have the right to revoke your consent and opt out of receiving automated messages at any time, free of charge, by replying STOP or through any of the methods described on this page.
• Right to Not Be Charged for Opting Out: Replying STOP to opt out of our messaging program will not incur any additional fees from us (standard carrier message rates may still apply).
• Right to Clear Disclosure: You have the right to receive clear information about the messaging program before opting in, including message frequency, message and data rate disclosures, and opt-out instructions.
• Right to Non-Conditional Consent: Your consent to receive automated messages is not and will never be a condition of purchasing any goods or services from Samuel Pieper Griep LTDA.
• Right to Pursue Legal Remedies: If you believe your TCPA rights have been violated, you may have the right to pursue legal remedies, including statutory damages, under applicable law.

5.2 Our TCPA Commitments

Samuel Pieper Griep LTDA commits to the following practices in compliance with the TCPA:

• We obtain prior express written consent before sending any automated marketing messages
• We honor all opt-out requests promptly and completely
• We do not send messages to numbers on the National Do Not Call Registry without prior consent
• We maintain records of consent for all subscribers
• We clearly identify ourselves in our messages
• We limit message frequency to no more than 4 messages per week
• We provide clear opt-out instructions in every message
• We never condition any purchase or service on consent to receive messages

5.3 Filing a Complaint

If you believe you have received messages from us without your consent or after opting out, please contact us immediately at support@spiepervita.com so we can investigate and resolve the issue. You may also file a complaint with the Federal Communications Commission (FCC) at fcc.gov or the Federal Trade Commission (FTC) at ftc.gov.

6. Message and Data Rates

Understanding the costs associated with our SMS program is important. Here is what you need to know:

6.1 Standard Carrier Rates

Standard message and data rates may apply to all text messages sent and received through our SMS program. These rates are determined by your mobile carrier and your individual wireless plan. Samuel Pieper Griep LTDA does not charge any fees for sending or receiving messages through our program, but your carrier may charge you for each text message according to your plan.

6.2 No Fees for Opting Out

Samuel Pieper Griep LTDA will never charge you any fee for opting out of our SMS program. Replying STOP is free from our side. However, standard carrier message rates may apply to the STOP message itself depending on your wireless plan.

6.3 Contact Your Carrier

If you have questions about message and data rates, please contact your wireless carrier directly. They can provide specific information about your plan's text messaging rates and any applicable charges. Common carriers include AT&T, Verizon, T-Mobile, Sprint, and others.

6.4 Wi-Fi and Mobile Data

If you receive MMS (multimedia) messages from us, these messages may use your mobile data. If you are on a limited data plan, please be aware that MMS messages will consume a small amount of data. You can switch to Wi-Fi before opening MMS messages to avoid using mobile data.

7. Privacy and Data Protection

Your privacy matters to us. Here is how we handle your data in relation to our SMS program:

7.1 Phone Number Protection

Your mobile phone number is treated as personal information and is protected in accordance with our Privacy Policy. We implement industry-standard security measures to protect your phone number from unauthorized access, use, or disclosure.

7.2 No Selling of Phone Numbers

We do not sell, rent, lease, or trade your mobile phone number to third parties for their own marketing purposes. Your phone number is used exclusively for the purposes described in our Privacy Policy and this opt-out page.

7.3 Third-Party Service Providers

We may share your phone number with our SMS service provider solely for the purpose of delivering text messages on our behalf. Our service providers are contractually obligated to protect your information and use it only for the purpose of providing messaging services to us.

7.4 Data After Opt-Out

When you opt out of our SMS program, we will retain a record of your phone number and opt-out request for compliance purposes. This record ensures that we do not inadvertently send you messages in the future and serves as documentation of your opt-out in accordance with TCPA requirements. We retain opt-out records for a minimum of 5 years as required by industry best practices and regulatory guidelines.

7.5 Your Data Rights

You have the right to request access to, correction of, or deletion of the personal information we hold about you, including your phone number. For details on exercising these rights, please refer to our Privacy Policy or contact us at support@spiepervita.com.

8. Supported Carriers

Our SMS program is designed to work with all major U.S. wireless carriers. Supported carriers include, but are not limited to:

• AT&T
• Verizon Wireless
• T-Mobile
• Sprint (now part of T-Mobile)
• US Cellular
• Metro by T-Mobile
• Boost Mobile
• Cricket Wireless
• Google Fi
• Mint Mobile
• Visible
• Consumer Cellular
• And most other MVNO (Mobile Virtual Network Operator) carriers

If you are experiencing issues receiving messages on your carrier, please contact us at support@spiepervita.com and we will investigate. Carriers are not responsible for delayed or undelivered messages. Message delivery and availability may vary by carrier and device.

9. Troubleshooting

9.1 Not Receiving Messages

If you have opted in but are not receiving messages, try the following:

• Ensure your phone number was entered correctly during opt-in
• Check that your phone is not blocking messages from unknown numbers or short codes
• Verify that your phone has adequate signal or network connectivity
• Check your phone's spam or junk message folder
• Restart your device and try again
• Contact your carrier to ensure short code messaging is enabled on your plan

9.2 Unable to Send STOP

If you are having trouble sending the STOP keyword, try these alternatives:

• Ensure you have cellular network coverage when sending the reply
• Try restarting your phone and sending STOP again
• Try alternative keywords: STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT
• If texting is not working, email us at support@spiepervita.com with your phone number and we will manually process your opt-out

9.3 Changed Phone Numbers

If you have changed your phone number and want to ensure your old number is unsubscribed:

• Contact us at support@spiepervita.com with both your old and new phone numbers
• We will remove your old number from our messaging list
• If you wish to subscribe your new number, you will need to opt in again through our website

10. Frequently Asked Questions

Will I be charged for texting STOP?

Samuel Pieper Griep LTDA will not charge you for sending the STOP message. However, standard message rates from your mobile carrier may apply depending on your wireless plan.

How quickly will I stop receiving messages after I text STOP?

Your opt-out is processed immediately. You will receive one final confirmation message and no further promotional messages after that. In rare cases, a message already in queue may arrive within 24 hours of your opt-out.

Can I opt out of marketing messages but still receive order updates?

Yes. Replying STOP will unsubscribe you from promotional and marketing messages only. Essential transactional messages related to your orders (confirmations, shipping updates, delivery notifications) are not part of the marketing program and may still be sent as needed.

What if I change my phone number?

If you change your phone number, our messages will no longer be delivered to you. The new owner of your old phone number will not receive our messages since we only message numbers that have provided consent. If you wish to subscribe your new number, you will need to opt in again through our website.

I opted out but am still receiving messages. What should I do?

If you continue to receive promotional messages more than 24 hours after opting out, please contact us immediately at support@spiepervita.com with your phone number and a description of the issue. We will investigate and resolve it as quickly as possible.

Can I opt back in after I opt out?

Yes. You can re-subscribe at any time by visiting our website or contacting our support team. See Section 3 above for detailed re-subscription instructions.

Does opting out affect my ability to purchase products?

No. Opting out of SMS messages has no impact on your ability to purchase ApexBurn products, access your account, or receive customer support. SMS consent is never a condition of purchase.

11. Contact Us

If you have any questions about opting out, our SMS messaging program, your TCPA rights, or any other communication preferences, please do not hesitate to contact us:

Our customer support team is available to assist you with any opt-out issues, re-subscription requests, or questions about our messaging practices. We are committed to respecting your communication preferences and ensuring full compliance with all applicable laws and regulations.

For additional information about our data practices, please review our Privacy Policy. For the complete terms governing your use of our website and services, please review our Terms of Use.